I am Luke Whaley
IT professional from the Austin, TX metropolitan area with 7 years of experience specializing in full-stack web development, digital customer experience (CX), and enterprise digital automation. I have a proven and award-nominated track record in delivering scalable solutions that enhance business efficiency.
Experience
Product Manager - CX Applications
AirBorn
September 2022 - Present
Responsibilities
- Sole administrator and full-stack developer for Oracle CPQ (Configure, Price, and Quote), overseeing the flow of over $100M in annual quoted business opportunities.
- Successfully reduced RFQ turnaround time by >99% (referencing 1 week average via manual process to 30 minutes for 10 line-item quotes) via codebase refactoring
- Solely developed and supports a proprietary product search engine that enables near-instant search results for millions of products SKUs
- One of two developers supporting AirBorn's entire CX stack, including CRM (B2C Service), e-commerce (OCC), CMS (OCM), Eloqua, and SnapLogic (IPaaS).
- Sole manager of 200+ custom-built integrations, automations, and multiple REST APIs handling thousands of unique calls weekly.
Software Integration Specialist
AirBorn
September 2018 - September 2022
Responsibilities
- Selected and implemented SnapLogic as the company’s first enterprise integration platform (iPaaS) to automate NBO/NPI processes.
- Developed hundreds of integrations for engineering (NPIs), finance & HR (Workday), and sales/marketing (CRM/CX), achieving significant improvements in operational efficiency.
- Solely developed Workday benefits integrations that reduced overhead by >97% (based on 8 hours resource time within HR weekly to 10 minutes)
- One of three developers leading internal and external teams to launch a new Oracle e-commerce and CPQ solution integrated with the existing CX/CRM ecosystem.
Design Engineering Assistant
AirBorn
May 2017 - September 2018
Responsibilities
- Performed data analysis on key engineering processes to optimize design backlog, introduced and established corporate analytics platform (PowerBI).
- As a Lean Six Sigma Green Belt, created and managed a new corporate business vetting process (Stage Gate) to process NBOs/NPIs.
- Managed engineering systems and data within PTC Windchill, supporting day-to-day engineering operations.
Skills
Web Development
JavaScript
Python
HTML
CSS
React
SEO
UI/UX Design
Git
BML/BMQL
API Development
VB/VBA
Platforms & Services
SnapLogic
Oracle CPQ
Oracle B2C Service
Oracle Commerce
Oracle CM (CMS)
Workday
GitHub
PowerBI
Postman
Projects
AirBorn
Website
Developed the APIs and built the scripts/data supporting product search & configuration, the configuration layout UX, and all custom APIs interfacing with the entire CX suite (CRM, CMS, digital marketing automation) for the AirBorn website.
M & W Educational Services
Website
Developed the business website for M & W Educational Services, which is a locally owned and operated tutoring and education business in Cedar Park, TX. The website sees thousands of unique site visitors annually, and allows for the business owners to easily manage and promote their services.
Education
